Protecting the security and privacy of your personal data is very important to MercuryLab. We process your data in accordance with the laws and regulations applicable to the protection of personal data, particularly including the EU General Data Protection Regulation (EU-GDPR) and the country-specific implementing laws applicable to us.

The MercuryLab Privacy Policy explains what personal data we may collect, how we collect it and how we use it and your rights in this respect.

Who collects the data

All personal data provided to or collected by Mercury Lab BV, either through this website or via the services we offer is controlled by Mercury Lab BV (Chamber of Commerce nr: 64295192), hereinafter referred to as “MercuryLab”.

We typically collect the following information:

  • your name and contact details (address, email address, telephone number)
  • details of the services that you have ordered or have expressed and interest in
  • details of any enquiries or requests for quotations you have made
  • payment card details or other applicable payment information

How we obtain personal data

We obtain personal data:

  • directly from you such as when you register for any of our services, send us emails, fill in our contact form on our website, or register for any of our events
  • from other sources such as social media sites such as Facebook, Twitter and LinkedIn

How we use personal data

We only use your personal data:

  • To process your payments for the services we provide
  • To provide our services and to communicate with you regarding any queries or problems that may occur.
  • To process and answer your enquiries and requests
  • To assess and handle any complaints
  • To develop and improve our services we offer
  • To develop and improve our communication methods and the functionality of our websites
  • To understand and assess the interests, wants and needs of our consumers
  • To improve our website
  • To provide personalised communications and targeted advertising to you

MercuryLab will not knowingly collect personal data from children without insisting that they seek prior parental consent if required by law. We will only use or disclose personal data about a child to the extent permitted by law, to seek parental consent pursuant to local law and regulations or to protect a child. The definition of “child” or “children” should take into account applicable laws as well as national and regional cultural customs.

How long we keep your personal data for

Your personal data will be kept for as long as required for the purposes it is being processed for or in so far as such is necessary for compliance with statutory obligations and for solving any complaints.

Sharing your personal data

MercuryLab will only share your personal data with third parties in the following circumstances:

  • If required to carry out your requests, respond to your enquiries, provide our services. These third parties will only have access to personal data needed to perform their functions and may not use it for any other purpose. Further, they must process this personal data in accordance with this Privacy Policy and as permitted by applicable data protection law and regulations.
  • Legal disclosure. We may transfer and disclose your personal data to third parties:
  • To comply with a legal obligation
  • When we believe in good faith that an applicable law requires it
  • at the request of governmental authorities conducting an investigation
  • to detect and protect against fraud, or any technical or security vulnerabilities
  • to respond to an to an emergency, or otherwise
  • to protect the rights, property, safety or security pf third parties, visitors to this website, MercuryLab or the public.

Protecting your personal data

MercuryLab will take appropriate technical and organisational measures to protect your personal data against loss or unlawful use.

Your rights

You have a number of rights in relation to how your personal data is processed and you can exercise these rights at any time. Below is an overview of these rights, together with what this entails for you. You can exercise your rights by sending an email to data@mercurylab.org or submitting a request through the contact form on contact us.

  • The right to be informed. You have the right to be provided with clear, transparent and easily understandable information about how we used your personal data and your rights. Therefore, we’re providing you with this information in this policy.
  • The right to access and rectification. You have this right to access, correct or update your personal data at any time. We understand the importance of this and should you want to exercise your rights, please contact us
  • The right to data portability. The personal data you have provided us with is portable. This means it can be moved, copied or transmitted electronically under certain circumstances.
  • The right to erasure. Under certain circumstances, you have the right to request that we delete your data. If you wish to delete the personal data we hold about you, please let us know and we will take the appropriate steps to respond to your request in accordance with legal requirements. If the personal data we collect is no longer needed for the initial  purposes for which they were process and we are not required by law to retain, we will do what we can to delete or destroy it.
  • The right to restrict processing. Under certain circumstance, you have the right to restrict the processing of your personl data.
  • The right to object. Under certain circumstances, you have the right to object to certain types of processing, including processing for direct marketing (i.e., receiving emails from us notifying you or being contacted with varying potential opportunities).
  • The right to lodge a complaint with a Supervisory Authority. You have the right to lodge a complaint directly with any local Supervisory Authority about how we process your personal data.
  • The right to withdraw consent. If you have given your consent to anything we do with your personal data (i.e., we rely on consent as a legal basis for processing your personal data), you have the right to withdraw your consent at any time (although if you do so, it does not mean that anything we have done with your personal data with your consent up to that point is unlawful). You can withdraw your consent to the processing of your personal data at any time by contacting us.

How to contact us

If you have any questions, comments or complaints regarding this privacy policy, or if you would like to exercise your rights, please send us your request to:

MercuryLab BV

Mekkelholtsweg 10

Enschede 7523 DE

The Netherlands

or email us at: data@mercurylab.org

If you have any unresolved concerns you also have the right to complain to the Dutch Data Protections Authority (Autoriteit Persoonsgegevens – https://autoriteitpersoonsgegevens.nl/en).

This website may contain links to other website. MercuryLab is not responsible for the privacy practises or the contect of other websites.

Updating this policy

This privacy policy may be updated when necessary. We will not reduce your rights under this Privacy Policy without your consent.